首頁(yè)>>廠商>>呼叫中心外包服務(wù)商>>Convergys

[英文]Orange Austria使用Convergys Smart BSS

2010/10/18

　　CTI論壇(ctiforum)10月18日消息（記者 楊佳林）：2010年10月14日 Convergys宣布，奧地利有220萬用戶的第三大手機(jī)服務(wù)營(yíng)運(yùn)公司Orange Austria開始使用Convergys的smart BSS解決方案，趕上歐盟截止期限。

　　原文如下：
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Orange Austria, the third largest mobile network provider in Austria with 2.2 million subscribers, has gone live with Convergys’ Smart BSS Solutions, meeting an EU mandated timeline.

The European Union (EU) recently imposed a regulation making it mandatory for telecommunications providers to have real-time control over the costs incurred by data roamers. The regulation mandated that these providers notify each of their subscribers through text messaging when the subscriber has reached a certain threshold of data-roaming charges on his or her monthly bill. To comply with this new “bill-shock avoidance” law, Orange Austria took advantage of Convergys Real-Time Convergent Charging Solution.

Orange Austria signed a license, services, support, and maintenance contract with Convergys and simultaneously upgraded its installation of Convergys Rating and Billing Manager to experience the full benefit of the Real-Time Convergent Charging solution.

“With the solution now live, Orange Austria is taking advantage of Convergys Smart BSS solutions to calculate the data usage of each of our subscribers,” said Orange Head of IT Peter Filka. “In addition to the real-time charging initiative, Orange Austria can now offer new services through trial offers, cross-service promotions, and service bundling.”

“This state-of-the-art Convergys solution enables Orange Austria to meet the requirements of the EU regulation by giving subscribers the ability to monitor their data-roaming charges and monthly usage in real time,” said Bob Lento, Convergys President, Information Management. “Convergys Real-Time Convergent Charging solution, as well as our Rating and Billing Manager, are also helping Orange Austria make real-time, targeted offers to its subscribers.”

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation to help minimize risk, reduce operational costs, and generate revenue to enable our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.

About Orange Austria
Orange Austria Telecommunication GmbH started on 26 October 1998 under the ONE brand as third mobile telephony operator in Austria. In 2009 the company achieved revenue of 569 million Euros. At the end of 2009 market share amounted to 20 percent. About 800 employees take care of the needs and wishes of about 2,2 million customers daily. The distribution network in Austria comprises 94 Orange shops and approximately 1,700 distribution outlets. Orange in Austria is owned by Mid Europa Partners (65 %) and Orange (35 %). The 100% subsidiary YESSS! forms part of the Orange Austria Group. Moreover, Orange has a 25.1 % stake in the eety Telecommunications GmbH. Orange is the main brand of France Telecom, one of the leading telecommunications companies worldwide. The initiative “Orange helps” – www.orange-hilft.at - combines mobile communication with social responsibility and supports projects of charities like Caritas, the Make-A-Wish Foundation and Licht ins Dunkel. For further details on Orange in Austria, please refer to www.orange.at.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

CTI論壇報(bào)道


相關(guān)閱讀:
Convergys發(fā)布“中國(guó)客戶體驗(yàn)計(jì)分卡研究”成果 2010-09-16
Convergys：呼叫中心將更加“智能化” 2010-09-13
調(diào)查稱電信類客服滿意度高 短信將成溝通新方式 2010-09-08
Convergys 智能忠誠(chéng)度解決方案 2010-08-24
IVP(Intervoice Voice Portal)智能自助解決方案 2010-08-23

分類信息:  國(guó)外動(dòng)態(tài)_與_移動(dòng)  國(guó)外動(dòng)態(tài)_與_計(jì)費(fèi)技術(shù)  移動(dòng)_與_計(jì)費(fèi)技術(shù)